§ 26. Mr. Jannerasked the Postmaster-General whether he is aware that many residents of Mowmacre Hill, Leicester, and, in particular, the old-age pensioners, are disturbed by his continued refusals to permit a sub-post office to be made available for them there or to allow a person from another sub-post office to attend at a shop there to pay out pensions; and whether he will now take steps to remedy that position, in view of the fact that it imposes an unnecessary burden on the residents.
§ Miss PikeI have given the points which the hon. Member makes very full and sympathetic consideration; but, as I have already explained, post office facilities in this area are up to the standard provided in similar areas elsewhere, and I should not be justified in giving the exceptional treatment for which the hon. Gentleman asks.
§ Mr. JannerIs not that a highly unsatisfactory state of affairs? Does not the hon. Lady know that when she opens the new drive-in post office in Leicester she will be handed a document which says:
Improved customer relations are of great importance to the Post Office.Why not do something for the people who have to walk in and cannot afford to drive into the post office? Whilst not deprecating the idea of a drive-in post office, may I ask whether the hon. Lady will accompany me to see how impossible it is for old-age pensioners to get there? I invite the hon. Lady to do that.
§ Miss PikeI have nothing to add to the statement already made. As to customer relations, these are worsened by the sort of persistent arguments which may be brought forward in cases that have been fully explained before.