HC Deb 19 July 1934 vol 292 cc1237-8
1. Sir FRANK SANDERSON

asked the Minister of Labour whether he is aware of the complaints from all classes of the community that officials at Employment Exchanges are lacking in helpfulness and courtesy to applicants; and whether, in view of the hardships suffered by the unemployed and the necessity for alleviating their conditions, he will instruct his officials to maintain such courtesy and efficiency in the fulfilment of their duties as are displayed by other branches of the Civil Service?

The MINISTER of LABOUR (Mr. Oliver Stanley)

So far from such complaints being general, I think I am right in saying that the testimony of those who have personal dealings with Employment Exchange officials is that they maintain a high standard of courtesy and efficiency in their dealings with those who have occasion to use the Exchanges. If any complaint is made, it is at once investigated and should it be found to be justified—as I am glad to say is rarely the case—appropriate action is taken.

Sir F. SANDERSON

Is the right hon. Gentleman a ware that there are large numbers of cases in many parts of the country, including ex-officers, ex-public school boys, and workers of all classes, black-coated and otherwise, and will he take such steps as he may think necessary to ensure that courtesy is given to those who attend Employment Exchanges, and that they receive the same courtesy as is given in all branches of the Civil Service?

Mr. STANLEY

I am sure that courtesy is already given. I can only say that I think it is a pity that, if the hon. Member knows of instances of that kind, he did not bring them to my notice before asking the question, rather than after.

Sir F. SANDERSON

Is my right hon. Friend aware that I have brought this matter forward, appreciating the responsibility which devolves upon me in so doing and being satisfied that in giving ventilation to it on the Floor of the House it will do what is necessary?

Mr. STANLEY

I can only repeat that I think before my hon. Friend made general allegations of this kind against a very loyal and courteous body of civil servants, he should have produced the details of complaints, which might have been investigated.