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Marjorie Mowlam
The Cabinet Office has no performance targets other than those listed in Public Service Agreements 1999–2001 (Cm 4181).
The targets for each of my Department's agencies are shown in the table.
Details of performance targets for COI can be found in COI's annual reports. The last report was published in July 1999 by the Stationery Office (ISBN: 0-10-273199-3).
None of the non-departmental public bodies are executive and are therefore included within the rest of my Department's targets.
| 1997–98 |
| Target |
Target date |
| Security Facilities Executive—Targets announced 15 July 1997 (Official Report WA 100-101) |
| To achieve 100% cost recovery in accruals terms excluding 0.5% restructuring costs |
Year to 31 March 1998 |
| To achieve a Vote surplus of £0.2 million, excluding restructuring costs |
Year to 31 March 1998 |
| To achieve sales of £20 million |
Year to 31 March 1998 |
| To achieve a reduction in the unit cost of outputs of no less than 4% in real terms |
Year to 31 March 1998 |
| To achieve a customer satisfaction rating of 92% |
Year to 31 March 1998 |
| To reassess the timetable and produce a revised action plan for attaining Investors in People accreditation in 1999 |
By 31 March 1998 |
| To maintain accreditation to quality standard ISO 9000, and extend it to cover Common Services |
By 31 March 1998 |
| Property Advisers to the Civil Estate—Target announced 23 July 1997 (Official Report WA 582) |
| To identify savings from proposals to be agreed with departments for the co-ordination of property activities on the Civil Estate which in net present terms should be at least 10 times the agency's related running costs |
Year to 31 March 1998 |
| To deliver on time at least 85% of the Central Advice Unit's annual work plan |
Year to 31 March 1998 |
| To recover 100% of the costs of providing intelligent client services and to increase the percentage of all the agency's running costs recovered |
Year to 31 March 1998 |
| To dispose of 110 freeholds and leaseholds within an annual net provision of £95 million |
Year to 31 March 1998 |
| To achieve 75% overall customer satisfaction for the agency's services. |
Year to 31 March 1998 |
| The Central Computer and Telecommunications Agency—Targets announced 30 July 1997 (Official Report WA 315) |
| To break even on an accruals basis |
Year to 31 March 1998 |
| To deliver CCTA services within voted provision |
Year to 31 March 1998 |
| To establish a baseline for operation within the CCTA customer charter |
31 March 1998 |
| To secure savings which will result in a 5% reduction in the cost of supporting services in 1998–98 |
31 March 1998 |
| To achieve 85% of customers assessing satisfaction with CCTA's services at levels 1 and 2 of a 5 point scale |
Year to 31 March 1998 |
| Civil Service College—Targets announced 30 July 1997 (Official Report WA 315) |
| To break even on an accruals basis |
Year to 31 March 1998 |
| To earn £1.5 million from consultancy |
Year to 31 March 1998 |
| To attract 900 students from the private sector |
Year to 31 March 1998 |
| To attract 1,515 students from the Senior Civil Service |
Year to 31 March 1998 |
| To earn 88% of students' course evaluations in the highest 2 of 6 categories |
Year to 31 March 1998 |
53W
| 1997–98 |
| Target |
Target date |
| Central Office of Information—Targets announced 30 July 1997 (Official Report WA 315) |
| To achieve a surplus of £1 million in modified historical cost terms after recovering all costs including interest on borrowings |
Year to 31 March 1998 |
| To achieve a 2% increase in efficiency as measured by unit cost reduction |
Year to 31 March 1998 |
| To achieve an average score of 8.25 out of 10 for COI customer satisfaction index |
Year to 31 March 1998 |
| 1998–99 |
| Target |
Target date |
| The Buying Agency—Targets announced 28 April 1998 (Official Report WA 109-100) |
| To generate a return on capital employed of 8% |
Year to 31 December 1998 |
| To increase total sales by 2% on an accruals basis |
Year to 31 December 1998 |
| To reduce the cost per pound of total savings by 2.5% on 1997 outturn |
Year to 31 December 1998 |
| To maintain the cost per pound of total sales at 1997 outturn |
Year to 31 December 1998 |
| To resolve 95% of customers' complaints received in the year within one month, except where explicitly agreed otherwise by the customer |
Year to 31 December 1998 |
| To deliver 95% of direct orders by the due date |
Year to 31 December 1998 |
| To secure re-accreditation under ISO 9001 |
31 December 1998 |
| To reduce the Agency's electricity consumption per member of staff at its headquarters by 3% |
Year to 31 December 1998 |
| Property Advisers to the Civil Estate—Targets announced 7 May 1998 (Official Report WA 445) |
| To identify savings from proposals to be agreed with departments for the co-ordination of property activities on the Civil Estate which in net present terms should be at least 11 times the agency's related running costs |
Year to 31 March 1999 |
| To deliver on time at least 90% of the Central Advice Unit's annual work plan |
Year to 31 March 1999 |
| To recover 100% of the costs of providing intelligent client services and to increase the percentage of all the agency's running costs recovered to 10% |
Year to 31 March 1999 |
| To dispose of 75 freeholds and leaseholds and to maintain expenditure within voted provision |
Year to 31 March 1999 |
| To achieve 2.5% improvement in overall customer satisfaction for the agency's services |
Year to 31 March 1999 |
| The Government Car and Despatch Agency—16 June 1998 (Official Report WA 152) |
| To break even on an accruals basis |
Year to 31 March 1999 |
| To maintain sales turnover at 1997–98 outturn |
Year to 31 March 1999 |
| To maintain expenditure and receipts within voted provision |
Year to 31 March 1999 |
| To improve the gross contribution as a percentage of sales revenue by 2% |
Year to 31 March 1999 |
| To increase income per point of labour cost to £2.00 |
Year to 31 March 1999 |
| To review the existing customer satisfaction survey and establish a benchmark for future performance |
31 March 1999 |
| To achieve an annual average of 26 miles per gallon for the GCS and IDS fleets |
Year to 31 March 1999 |
| The Central Computer and Telecommunications Agency—Targets announced 21 July 1998 (Official Report WA 444) |
| To break even on an accruals basis |
Year to 31 March 1999 |
| To deliver CCTA services within voted provision |
Year to 31 March 1999 |
| To achieve 75% of customers surveyed confirming that CCTA has operated within the terms of its Charter |
Year to 31 March 1999 |
| To secure a 5% reduction in the cost of support services |
Year to 31 March 1999 |
| To secure customer satisfaction at levels 1 and |
Year to 31 March 1999 |
54W
| 1998–99 |
| Target |
Target date |
| 2 (out of 5) on 85% of assignments and services delivered |
| Civil Service College—21 July 1998 (Official Report WA 444) |
| To break even on an accruals basis |
Year to 31 March 1999 |
| To achieve £900,000 of consultancy income |
Year to 31 March 1999 |
| To attract 1,500 students from the Senior Civil Service |
Year to 31 March 1999 |
| To attract 900 students from the private sector |
Year to 31 March 1999 |
| To earn 88% of student course evaluations in the highest 2 categories (on a 6 point scale) |
Year to 31 March 1999 |
| Central Office of Administration—Targets announced 21 July 1998 (Official Report WA 444) |
| To achieve a financial surplus of £1 million on an accruals basis |
Year to 31 March 1999 |
| To achieve efficiency improvements of a unit cost reduction of 2% |
Year to 31 March 1999 |
| To achieve a customer satisfaction index of 8.25 (out of 10) |
Year to 31 March 1999 |
| 1999–2000 Targets set for the Cabinet Office Agencies for 1999–2000 are covered by (but not listed in) the Department's PSA targets |
| Target |
Target date |
| The Buying Agency—Targets announced 28 July 1999 (Official Report WA 322) |
| To generate a return on capital employed of 8% (excluding the costs of restructuring) |
Year to 31 December 1999 |
| To reduce the cost per pound of savings by 2.5% on 19998 outturn |
Year to 31 December 1999 |
| To raise customer satisfaction by 5% over the year |
Year to 31 December 1999 |
| The Government Car and Despatch Agency—Targets announced 12 May 1999 (Official Report WA 174) |
| To break even on an accruals basis |
Year to 31 March 2000 |
| To achieve sales turnover of £11 million |
Year to 31 March 2000 |
| To maintain expenditure and receipts within voted provision |
Year to 31 March 2000 |
| To maintain gross contribution as a percentage of sales at 1998–99 outturn |
Year to 31 March 2000 |
| To increase income per point of labour cost to £ 2.04 |
Year to 31 March 2000 |
| To improve customer satisfaction by 2% |
Year to 31 March 2000 |
| To convert to alternative environmentally friendly fuels 50% of the cars purchased and capable of conversion |
Year to 31 March 2000 |
| Property Advisers to the Civil Estate— Targets announced 15 July 1999 (Official Report WA 285) |
| To identify savings from proposals to be agreed with departments for the co-ordination of property activities on the Civil Estate which in net present value terms should be at least 12 times the agency's related running costs |
Year to 31 March 2000 |
| To deliver on time at least 93% of the Central Advice Unit's annual work plan |
Year to 31 March 2000 |
| To recover 100% of the costs of providing intelligent client services and to increase the percentage of all the agency's running costs recovered to 12% |
Year to 31 March 2000 |
| To achieve an improvement in overall customer satisfaction for the agency's services |
Year to 31 March 2000 |
| Civil Service College—Targets announced 15 July 1999 (Official Report WA 286) |
| To break even on an accruals basis |
Year to 31 March 2000 |
| To generate an income on consultancy of £1.1 million |
Year to 31 March 2000 |
| To attract 1,900 students from the Senior Civil Service |
Year to 31 March 2000 |
| To attract 900 students from the private sector |
Year to 31 March 2000 |
| To achieve 89% of course evaluations by students in the highest two categories (on a 6 point scale) |
Year to 31 March 2000 |
55W
| 1999–2000 Targets set for the Cabinet Office Agencies for 1999–2000 are covered by (but not listed in) the Department's PSA targets |
| Target |
Target date |
| Central Office of Information—Targets announced 15 July 1999 (Official Report WA 286) |
| To achieve a financial surplus of £0.1 million on an accruals basis |
Year to 31 March 2000 |
| To achieve efficiency improvements of a unit cost reduction of 2% |
Year to 31 March 2000 |
| To achieve a customer satisfaction index of 8.25 (out of 10) |
Year to 31 March 2000 |
| Central Computer and Telecommunications Agency—Target announced 20-7-99 (Official Report WA 490) |
| To break even on an accruals basis |
Year to 31 March 2000 |
| To deliver CCTA services within voted provision |
Year to 31 March 2000 |
| To achieve 75% of customers surveyed confirming that CCTA has operated within the terms of its Charter |
Year to 31 March 2000 |
| To secure savings that will reduce the cost of support services by 5% |
Year to 31 March 2000 |
| To achieve 93% of customer satisfaction evaluations in the top 2 boxes of a 5 box scale |
Year to 31 March 2000 |