Performance Targets (Hansard, 21 July 1998)

HC Deb 21 July 1998 vol 316 c444W 444W

§ Mr. Derek Twigg
To ask the Chancellor of the Duchy of Lancaster what performance targets he has approved for the Central Computer and Telecommunications Agency, the Central Office of Information and the Civil Service College for 1998–99. [51920]

§ Mr. Kilfoyle
I have approved the following key performance targets for my executive agencies for 1998–99Central Computer and Telecommunications Agency

1. to break even on an accruals basis;

2. to deliver CCTA services within voted provisions;

3. to achieve 75 per cent. of customers surveyed confirming that CCTA has operated within the terms of its Charter;

4. to secure a 5 per cent. reduction in the cost of support services;

5. to secure customer satisfaction at levels 1 and 2 (out of 5) on 85 per cent. of assignments and services delivered.

Central Office of Information

1. to achieve a financial surplus of £1 million on an accruals basis;

2. to achieve efficiency improvements of a unit cost reduction of 2 per cent.

3. to achieve a customer satisfaction index of 8.25 (out of 10)

Civil Service College

1. to break even on an accruals basis;

2. to achieve £900,000 of consultancy income;

3. to attract 1,500 students from the Senior Civil Service;

4. to attract 900 students from the private sector;

5. to earn 88 per cent. of student course evaluations in the highest two categories (on a 6 point scale).