§ The calculations used to determined the performance indicators at (1)-(6) below is:
§ Work processed / Work available × 100
| Performance Indicator | Description |
| 1. Sickness Benefit | Relates to claims for sickness and invalidity benefits. |
| 2. Maternity Allowance | Relates to claims for maternity allowance. |
| 3. Retirement Pension Claims | Relates to claims for retirement pension. |
| 4. Retirement Pension Load | Relates to queries and changes arising after retirement pension has been finally put into payment. |
| 5. Contributions Files | Relates to queries arising on national insurance contributions and liability. |
| 6. Contributions Pouches | Relates to less complex contributions matters which do not merit a file being made up. |
| 7. Contribution files over 6 weeks old | This indicator expresses the number of contribution files over six weeks' old as a percentage of the contribution files which are outstanding at the end of the return period. |
| 8. Short Term Contributory Benefit Payment Accuracy | This indicator expresses the number of errors found as a result of managerial checks of payments as a percentage of the total number of benefit payments thus checked. |