§ The calculations used to determine the performance indicators at (1)-(5) below is:
§ Work processed / Work available × 100
| Performance Indicator | Description |
| 1. Non Caller Claims | Relates to all new and repeat claims to supplementary benefit which are dealt with by post or by visit. |
| 2. Caller Claims | Relates to all new and repeat claims to supplementary benefit which are dealt with by an interview at the local office. |
| 3. Local Officer 1 visits | Relate to cases which require a home visit and can be in respect of a new or repeat claim to supplementary benefit or as a result of matters arising on an existing claim. |
| 4. Local Officer 2 visits | Relate to cases which require a home visit and can be in respect of a new or repeat claim to supplementary benefit or as a result of matters arising on an existing claim. |
| 5. Assessment Review | Relates to assessment changes or further assessment action arising on a case after supplementary benefit has been put into payment. |
| 6. Supplementary Benefit Payment Accuracy | This indicator expresses the number of errors found as a result of managerial checks of payments as a percentage of the total number of benefit payments thus checked. |