§ Mr. Ashdownasked the Secretary of State for Social Services if he will name and describe each form used as part of his Department's management information system.
§ Mr. WhitneyThe Department's management information system uses statistical returns made on forms MR150, MR250, MR251, MR650 and MR351. Generally working sheets are used in local offices to collect and collate the statistics but not all of the statistics are obtained in this way; some are, for example, extracted from local office registers. The table lists the statistical return forms and the actual working sheets which are used on a regular basis; additional forms may be used for "ad hoc" inquiries and so on.
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Return Form Working Sheets (1) MR150: 4-weekly return on contributory benefits MR101, MR102, MR103, MR104, MR140, MR205, MR302, EF482 (2) MR250/MR251: 4-weekly returns on supplementary benefits MR201/MR221, MR202/MR222, MR203, MR205, MR206/MR226, MR207/MR227, MR225, MR240, MR241, MR302, MR303, EF482 (3) MR650: 4-weekly return on contributory and supplementary benefits MR302, MR640 (4)MR351: quarterly return on contributory and supplementary benefits MR341 (5) MR350: "ad hoc" inquiries (obsolete with effect from 10 April 1985) MR340 (obsolete with effect from 10 April 1985)
§ Mr. Ashdownasked the Secretary of State for Social Services what information in respect of supplementary benefit case-check visits is given in regular reports from local offices as part of his Department's management information system.
§ Mr. WhitneyThe Department's management information system collects supplementary benefit visiting information in three major categories—new claim visits, repeat claim visits and all other visits. Case-check visits—that is where a claimant's full circumstances are reexamined during a visit—are included in each of these categories and separate figures are not available.
§ Mr. Ashdownasked the Secretary of State for Social Services if he will place copies in the Library of report forms MR150, MR250/251, MR650 and MR351 used as part of his Department's management information system.
§ Mr. WhitneyYes.
§ Mr. Ashdownasked the Secretary of State for Social Services if he will list and describe the performance indicators contained in the regular four-weekly reports made from local offices as part of his Department's management information system.
§ Mr. WhitneyThe table lists and describes the performance indicators contained in the regular four-weekly reports made from local offices, as part of the Department's management information system.
Most of the performance indicators relate, in a percentage form, to work which was cleared (processed) during the four-week statistical period to the work which was available. The work available consists of the total work on hand. It would not be possible to clear all of the work during the four-week period as further inquiries and so on have to be made and this will vary according to the type of work.
The performance indicators are one means by which management monitors the progress of work.