HC Deb 04 July 1986 vol 100 c653W
Mr. Frank Field

asked the Secretary of State for Energy if he will discuss with the gas and electricity boards measures to prevent disconnection of a consumer when the contents of a pre-payment meter have been stolen.

Mr. Buchanan-Smith

The code of practice on disconnections ensures that disconnection is used only as a last resort; the options that are examined before disconnection is pursued are shown in this code. The British Gas Corporation and the electricity supply industry consider individually each case of theft from a meter. Where they are satisfied that the theft was the work of a third party, unconnected with the household, they may waive the obligation on the consumer to make good the losses.