§ 32. Mr. Jacques Arnold
To ask the Chancellor of the Duchy of Lancaster what examples he has of improvements influenced by the citizens charters. 
§ Mr. Arnold
Does my hon. Friend agree that one of the spin-offs of the citizens charter is a bringing together of jobcentres and unemployment benefit offices, which ensures that people who are unfortunate enough to be unemployed can receive the full employment services that they need to get back into a job?