HC Deb 14 June 1989 vol 154 cc1095-104

Motion made, and Question proposed, That this House do now adjourn.—[Mr. Chapman.]

3.33 am
Mr. Barry Field (Isle of Wight)

I am sorry that I have detained my hon. Friend the Under-Secretary of State until such a late hour, but I am sure that he agrees that the fitting of 53,000 water meters in my constituency is a serious matter for my constituents.

The week before the House adjourned for the Whitsun recess, I approached my hon. Friend the Under-Secretary and my hon. and learned Friend the Minister for Water and Planning about my worries about water meterimg trials on the Isle of Wight. After some discussion, both helpfully suggested that they would welcome a debate, although I doubt that they realised the hour at which it would take place. I am pleased that Mr. Speaker generously granted me a debate tonight.

As I said to my hon. Friend the Under-Secretary of State when I met him and his senior officials in the early part of the year, I was worried that the county council elections might lead to a serious deterioration in the presentation of the metering trials on the Isle of Wight and, sadly, my forecast has proved all too accurate. I am sure that my hon. Friend has seen the wholly opportunistic comments by the Liberal party in early-day motion 955. The fact that no member of that party is here to listen to the debate shows the seriousness with which it takes this matter.

On 5 February 1985, almost two and a half years before my election to the House, minute No. 13 of the Isle of Wight water consultative committee said that Mr. Nicholson introduced the paper and explained the possibility of a large-scale pilot scheme on the island for metering domestic premises. Mr Leyton said that he felt that small users of water would welcome such a scheme and Mr. Garth commented that senior citizens would benefit from metering.

I say "opportunistic" because at that time the county, borough and parliamentary seats were all Liberal-controlled. Mr. Leyton was the county's representative on that committee. He has since retired from the county council and one would travel the length and breadth of this country without meeting a nicer man, although I have never agreed with his politics.

The minutes went on to say that the suggestion of using the island for a large-scale trial was given general support. On 30 September 1986, minute No. 9 of the same committee, albeit with some membership changes but still when the island had a Liberal Member of Parliament and a Liberal county and borough council, stated that the committee reiterated its policy that metering would be the best solution for the island.

The House of Commons Library tells me that its records show that my predecessor Steve Ross, now Lord Ross, did not raise this matter in the House in 1985 or 1986. On 22 May this year, in the other place, he said "I agree that if water can be metered"—

Mr. Deputy Speaker (Sir Paul Dean)

The hon. Member must paraphrase.

Mr. Field

With respect, Mr. Deputy Speaker, it is a very short quote.

Mr. Deputy Speaker

I am sure that the hon. Member can use his ingenuity to paraphrase.

Mr. Field

Lord Ross indicated that, provided that water can be adequately metered, that was the right way to proceed.

If the noble Lord had not left the Isle of Wight and stepped out of local politics, he would have had something to say to the county council, especially its leader, about pushing the island into the largest metering trial in the country and busily trying to cover its tracks by condemning it.

I shall put these facts behind me, for it will not serve the island's families well simply to return the fire. Indeed, my interest transcends any opportunity for political point scoring. To requote Shakespeare, methinks that a party that has encouraged a means of charging for water when it holds all the local offices but busies itself condemning that when it no longer has borough and parliamentary control "doth protest too much".

I have some questions on behalf of my constituents to which I should like to obtain answers. First, will my hon. Friend the Minister undertake to visit the island to see the trials for himself and visit some of the households affected? Secondly, will he comment on the county council trading standards officer who in last week's county press was reported as saying: it was only a matter of time before the meters became inaccurate"? Thirdly, will my hon. Friend comment on the county secretary's report that a number of meters submitted to the trading standards officer for initial verification have fallen outside tolerance? As the county solicitor states, this has an effect on householders who are keen to be satisfied that the new experiment on the island is conducted accurately and some people are concerned that a credibility gap is appearing. On 8 June 1988, in a circular, the then divisional manager of Southern water authority, Grainger Davies, stated that water meters would be fitted, free of charge, over the next 18 months to measure water supplied to every property on the Isle of Wight and customers would receive bills based on volume for the first time from autumn 1989. Why, then, are householders now receiving bills on a piecemeal basis as and when the meters are installed? That is causing concern and some friction within the community because those still paying on the rateable value method are, in some cases, paying less.

Fifthly, will my hon. Friend reconfirm the undertaking given by Bill Courtney, the chairman of Southern Water, to hon. Members representing constituencies in the Southern Water region during a meeting in one of the Committee Rooms of the House following my question: The price of water throughout the company's area will not be subject to cost centre accounting by division? As my hon. Friend is aware, more than 24 per cent. of the island's water is imported from the mainland. I doubt whether any of us could afford the true cost of drinking water on the island. My hon. Friend gave me an undertaking on the cost of meter installations in his letter of 13 January 1989 and I am looking for a similar undertaking on the cost of water.

Sixthly, will my hon. Friend set out the mechanism to monitor the total income obtained by Southern Water from the trial? Who will adjust the price if too much has been collected? It must be borne in mind that in some areas more than 25 per cent. of domestic dwellings are holiday homes. How is that loss of revenue to be made up without causing financial hardship to those who pay all the year round—if, indeed, that is the result of the data on the meter trial?

Seventhly, my hon. Friend stated in his letter of 4 October 1988: For those families in receipt of income support this payment does not include specific provision for individual amounts payable as was the case under the supplementary benefit. It is clear that if metered water is more expensive, especially for large young families in low rated property in receipt of income support, that will put them in an unfair position compared with the remainder of the country.

Eighthly, as my hon. Friend knows, the island is to have 30,000 meters fitted externally and 23,000 internally. He knows that I have waged a long campaign to have internal metering dropped now that about 6,000 have been fitted. The whole point of the trial was to determine the cost savings of installing internal meters. There are none; in every area in the country there are none. Why, then, do we have to plough on with that regardless, despite the disruption it causes to householders, their kitchens and the possibility of damage to their effects?

When I wrote to the Home Office about the crime prevention aspects of internal metering with the aim of cutting the number of people required to enter homes to read meters, the Home Office said that I had no reason to worry because, as they were not slot meters, there would be no coins to attract burglars. I wonder what sort of ivory tower would think that we would have to insert 5p for two baths, a shower and a cuppa.

Lest it should be felt that metering on the Isle of Wight has been a story of unprecedented point scoring, I want to pay a special tribute to the county architect who, as a result of his representations to me as early as September 1987 after the original announcement, can take full credit for the reduction of the standing charge to £10 per annum. It is a remarkable indictment of those Liberals who recently waged such as campaign about the cost of metered water that they failed to comment on the draft charges sent to them by Southern Water with its letter of 8 September 1988.

My right hon. Friend the Minister for Local Government visited the Isle of Wight, which has the highest percentage of any county in England and Wales of over-75-years-olds living in their own homes. When my right hon. Friend was asked his views about charging for water in cubic metres, he said that he would not recognise a cubic metre if he tripped over one—I checked with him whether he was content for me to mention that in this debate, so my hon. Friend need not worry—but neither would I or literally thousands of my constituents. Pints, yes; gallons, perhaps; but cubic metres, never.

More questions need to be answered and much more needs to be done. For 53,000 home owners, water metering trials on the Isle of Wight raise genuine concerns. I look to my hon. Friend the Minister for assistance and clarity in response to the questions that I have asked. I hope that he will accede to my request to visit the island and see the meters for himself. In the past he has been most generous with his time when, wearing his other hat as Minister for Sport, he accepted our invitation to the south coast rowing championships on the Isle of Wight. I hope to have an opportunity in the near future of acquainting him with the problems in my constituency so that he can see them for himself.

3.45 am
The Parliamentary Under-Secretary of State for the Environment (Mr. Colin Moynihan)

My hon. Friend the Member for Isle of Wight (Mr. Field) is to be congratulated on raising the water metering trial on the Isle of Wight. He has assiduously represented the views of his constituents on the issue through correspondence, direct representation to myself and other Ministers and parliamentary interventions.

The metering trial is one of 12 areas chosen by the water industry around the country. The overall objective of the trials is to obtain information on how to implement effective metering systems and to determine the impact of charging by volume on consumption. They are not intended to show whether metering would be more or less efficient than other non-metering charging systems.

My hon. Friend has asked many questions. Those that I am unable to answer tonight, I undertake to answer in full when I accept his offer to visit the Isle of Wight to consider the problems that he has mentioned and the water metering trial. I shall do so as soon as practicable, but certainly this summer.

As the House will be aware, water charges payable by most domestic customers at present are based on the rateable value of the property. With the abolition of domestic rateable values next year on the introduction of the community charge, new methods of charging need to be found. Metering is one option; another is a flat-rate charge. However, the final decision will rest with each of the privatised water companies. Information gained from the trials will help each company decide whether widespread metering is worthwhile and, if so, how best to go about it with the least inconvenience and at minimum cost to their customers.

The metering trials were set up last year under provisions in the Public Utility Transfers and Water Charges Act 1988. Each metering trial charges scheme had to be approved by my right hon. Friend the Secretary of State under the provisions of the Act. It is worth noting that, as part of the process of considering whether to approve each scheme, my right hon. Friend was required by the Act to have regard to the interests of the customers likely to be affected by the scheme, and a number of other matters, which include the methods and principles on which the tariff was fixed; the reasons for selecting the trial area; the period of the trial; consultation about the proposals; the handling of representations about the trial; and the supply of information to him about the operation of the trial.

As a result of the latter, my Department receives regular reports of progress on each trial and summaries of customer complaints and comments. This monitoring procedure will help my right hon. Friend to ensure that the water undertakers involved in the trials do what they promised to in their original submissions. If the monitoring process shows that the assumptions on which the tariffs were fixed are subsequently proven to be widely out, my right hon. Friend will encourage the water undertakers involved to amend their schemes.

The Isle of Wight trial is the only large-scale trial among the programme of 12 trials announced by the industry. It was chosen by the water industry because it was self-contained, was known to have water-resource problems and contained a wide mix of different types of property in rural and urban areas. The wide mix of properties was a particularly important consideration, as the main objective of the large-scale trial is to establish the practicality, economics and cost of metering on a wide-scale in other areas of England and Wales. The housing had to be represenative if the lessons were to be applied elsewhere.

Within that general objective, the Isle of Wight trial is designed to investigate the advantages of internal versus external metering, and the use of a rising-block tariff. Those objectives contrast with those of the 11 small-scale trials which are designed primarily to assess the impact on demand of various different types of tariffs in tightly controlled areas of similar housing. The results of all of the trials will be made freely available to all of the water industry, including those companies and authorities that are not directly involved. In recognition of that, my Department is contributing up to 50 per cent. of the cost.

My hon. Friend has expressed concern that some of his constituents will face increased bills as a result of being metered. That is an inevitable consequence of the inequity of the present rateable value-based charging system and a move to a fairer system of charging linked to the volume of water supplied to customers. However, I can assure my hon. Friend that the metered tariff to be applied on the Isle of Wight is fair. It contains a number of safeguards designed to protect the interests of customers. Some of those safeguards are worth repeating.

The tariff for the trial area was initially based on regional costs and consumption figures. As such, it did not reflect the additional costs, such as the installation of meters and the processing of data, attributable to the trial. Furthermore, as the average domestic rateable value on the island is lower than that for the whole of Southern Water's area of supply, the tariff was reduced so that the level of income to be recovered from customers on the island did not exceed the income that would otherwise be recovered through regional rateable value-based charges. Southern Water's calculations were based on an average regional consumption figure of 45 cu m per person across the entire region, or about 121 cu m per year for a typical household of 2.5 people on the island. Both those factors favour customers on the Isle of Wight, where average occupancy and rateable value is below the regional average.

As a further safeguard, Southern Water assured my right hon. Friend when he approved its scheme that if consumption in a normal year was found to be above that forecast and income was to rise above the estimate, the tariff for the following years would be adjusted to take that into account. However, the tariff would not be adjusted if income rose from increased consumption caused by abnormally dry weather conditions. That was because consumption in subsequent normal years would revert to lower levels and Southern Water would then suffer an income loss. As I mentioned earlier, my right hon. Friend will monitor all aspects of the trial, including income recovered, and if necessary, the tariff will be adjusted.

Another safeguard is provided by the fact that any future increase in the trial area tariff will be linked to changes in the regional tariff, so if consumption is less than forecast, Southern Water will not be able to increase the tariff to make up the loss. Once again, that is to the advantage of customers.

As I have already mentioned, customers will be charged for water on the basis of a rising block tariff. Southern Water's lower tariff rate for this year is 30p per cu m for the first 90 cu m of water per year. Consumption above 90 cu m will be charged at 56.5p per cu m. The preferential allowance of 90 cu m represents Southern Water's estimate of the essential water requirements for a typical household of three people. Those essential requirements include water used for food preparation, drinking, hand washing, manual dishwashing, toilet flushing, automatic washing machine use and daily bath or shower. That is a wide interpretation of what constitutes essential use and refutes the suggestions that metering will lead to a decline in health standards.

It is too early to judge how many customers will pay more and how many less. Customers have been paying by measure only for two months and the first bills will not be sent out to customers until the end of September. However, a sample of 1,000 readings taken by Southern Water suggests that the average yearly bill will be around £120. On that basis, Southern Water expects that about 50 per cent. of customers will be paying less than £120 and 90 per cent. paying less than £200 per year. It is encouraging to note that the likely annual charges based on those sample readings are in line with the estimated annual charges that Southern Water set out in its information leaflet which it sent to customers last year. However, I heard what my hon. Friend said earlier, which would appear to vary from the information I have received. I give him an undertaking, therefore, to respond to that point specifically in writing in the very near future.

The trial is being managed on a day-to-day basis by a full-time project manager. He is supported by a large team of technical and supervising staff. The management team's close day-to-day supervision of the contractors has ensured that the equality of work has generally been of a high standard. So far, Southern Water has received only around 50 complaints about poor reinstatement. Of those 34 were for damage to carpets, wallpaper and paintwork when an internal meter was installed, and the remainder related to the level of the meter box lid where the meter was installed in the pavement. Those were all put right by the contractor. Only 10 claims for compensation have been made. Those have been for damage to boundary walls and for grit in taps. All have been resolved.

With over 9,000 external installations and 3,000 internal installations completed so far, I am sure that my hon. Friend will agree that the number of complaints about poor reinstatement and the number of claims for compensation are very small in comparison.

My hon. Friend raised the important issue of internal and external meters. As I have already mentioned, one of the objectives of the Isle of Wight trial is to compare, on a large scale, the costs and benefits of internal and external meter locations. To do that, Southern Water is installing external meters in properties on the more urban, eastern side of the island, whereas those on the more rural western side will have internal meters. Once again, that will generally be to the benefit of customers, as properties in rural areas tend to have longer underground supply pipes and hence are more prone to leakage. Water lost through leakage on supply pipes will not be recorded by internal meters, and customers will therefore not pay for it.

Customers in the trial areas who suspect that they have a leak on their supply pipe can ask their water undertaker to carry out a confidence check of the plumbing system and the accuracy of the meter. This is a service for which customers will not be charged. In addition, we have also agreed with the water industry a code of practice which provides important safeguards for all metered domestic customers where their supply pipe develops an unidentified leak. Essentially, the code provides for water undertakers to reassess metered charges on the basis of past normal consumption when an unidentified leak is located. This reassessment of charges will be a one-off concession and will be conditional on the customer carrying out remedial work within a reasonable period. The code will be one of the licence conditions.

While on the issue of the accuracy of meters, I would like to stress that all meters used in the trials—and generally for domestic purposes since 1 April 1989—have to comply with regulations under the Weights and Measures Act 1986 governing their accuracy and in-service performance. However, as part of the trials, a random sample of meters will be removed at various intervals during the trials and subjected to a detailed accuracy assesment on a test rig. This will provide the industry with further information about the in-service performance of meters to compare with that already done in the laboratory by the water research centre. That research indicated that, in normal conditions, water meters will sustain their accuracy for many years.

I know that my hon. Friend is concerned about the problems that can arise for customers when meters are installed indoors. In such cases, the normal location for a meter would be under the kitchen sink alongside the stoptap. However, in some properties, it has been necessary to install the meter in airing cupboards and in bedrooms. This can cause installation problems, difficulties for the meter reader and privacy problems for customers.

Nevertheless, we should not lose sight of the fact that one of the main purposes of the trials is to investigate the advantages and disadvantages of internal metering. I am sure that the House would agree that it would defeat the purpose of the trials if water undertakers took the easy option every time a problem came along.

We should not forget that internal metering does have a number of advantages for the customer. These include the fact that customers do not have to pay for water lost through repeated leaks on underground supply pipes; it is easier for customers to read the meter; and it is cheaper for water undertakers to install internal meters. The cost is currently averaging £82, whereas for straight forward installations of external meters the average cost is £164. Bearing in mind the fact that about 25 per cent. of customers have so far been identified as having joint supplies, and with the average cost of separation running at £380, the overall cost of installing all external meters is around £260.

It is too early to say whether the obvious disadvantages of internal metering—for example, the problem of gaining access to install and read the meter—outweigh the advantage of generally lower installation costs. That said, let us not forget that most electricity and gas meters are installed internally.

My hon. Friend has previously expressed concern that internal meters could lead to bogus workmen and officials gaining access to customers' properties. He raised this important crime prevention point with my hon. Friend the Minister of State Home Office, the hon. Member for Oxford, West and Abingdon (Mr. Patten). The House will be pleased to know that Southern Water, in common with all water undertakers involved in the trials, has taken action to ensure that customers, especially the elderly, would not be at risk from bogus workmen or officials.

All employees and contractors requiring access to customers' property have been issued with photopasses. These must be clearly displayed before entering a property. Southern Water has also set up a freephone service to enable any householder to check the authenticity of callers. Even so, not enough people ask to see proof of identity before allowing workmen to enter their homes. In all cases, Southern Water gives advance notice of visits requiring internal access. In addition, all contractors have been asked to give assurances that the workmen engaged on the trials do not have a criminal record.

Because of the size of the Isle of Wight trial, the installation phase will not be complete until April next year. However, customers are being charged on a measured basis from 1 April this year and as meters are installed. Those customers who have paid their rateable value-based charges in advance will receive a rebate for the period when charging by volume commenced.

Meter reading and billing will be every six months, with the first bills being sent out in early October. My hon. Friend suggested that metered billing should be delayed until all customers on the island are metered. Although I appreciate my hon. Friend's concern that all his constituents should be treated equally, such a proposition may not be a practical option with a programme of large-scale metering. For example, if Southern Water decided to meter all its supply area over a 20-year period, it clearly would not wait until the completion of the programme before starting metered billing. All that it would do would be to increase the cost of the exercise and frustrate those customers who are keen to start paying by measure.

My hon. Friend asked about income support. He will be aware that income support does not include separate provision for individual amounts payable, as was the case under supplementary benefit. Instead, when setting the benefit rates, account was taken of the overall amount spent in supplementary benefit on water charges. We feel that, as water charges are among the many elements of a claimant's basic commitments where expenditure varies, there is no reason to make special provision for them to be met separately. Income support claimants are now responsible for paying their charges themselves out of their weekly benefit.

The purpose of income support is to provide help for people whose income, from all sources, is below a minimum level. Benefit is therefore payable on the basis of need. The main components of a person's requirements are the personal allowances and, if appropriate, the premiums. I am certain that my hon. Friend does not want to use our time this evening to discuss the merits or otherwise of individual claims. However, I give him an undertaking that, if he is concerned about specific cases, and if he will write to me with full details, I will ensure that his concerns are answered.

What I can do, very briefly, is give an indication of the level of income support that a typical family could receive. For that purpose, if we consider a typical family to be one with two parents and three children under 11, the parents would initially be entitled to £54.80 per week in income support, and could claim a further £41.75 per week in child benefit—a total of £96.55. However, child benefit would be considered as part of a reduction in the level of income support paid to the family. The net effect would be that the family would receive benefits totalling £74.80 per week. Such a family could expect to use between 200 and 250 cu m of water a year, which equates to a charge of about £4 to £5 per week.

Clearly, as the trials are still at an early stage, it would be wrong to make any formal impression or draw any firm conclusions about the trials at this particular time. Information is being collected and will continue to be collected on all aspects of the trials. It will be made widely available in a series of reports by the water industry.

The Isle of Wight trial is the one trial that has attracted most attention because of its size and importance to the metering trial programme. It also affects a large number of people. However, I am sure that the House is now far wiser about the developments of the Isle of Wight trial, as well as the other trial areas, from the interesting debate we have had tonight and from the continued excellent and perceptive contribution made by my hon. Friend on this subject. I again congratulate him on bringing this subject to the attention of the House.

The question of the metering trial is usually one of the matters raised by my hon. Friend when we meet, and I probably know more about the trial on the Isle of Wight than about any of the other trial areas. I am also pleased to reiterate that I shall have an opportunity to look at the trial area with my hon. Friend during a visit to the island shortly.

Once again I say to my hon. Friend that I am grateful for his invitation. I apologise for the swiftness of my reply, but that has only been because my hon. Friend has been as assiduous as ever in raising so many subjects.

Question put and agreed to.

Adjourned accordingly at one minute past Four o'clock.