Gas Meter Readers

HC Deb 25 July 1983 vol 46 cc774-5

8. Mr. Hoyle

asked the Secretary of State for Energy how many meter readers are employed in the gas industry; and what were the figures in 1981 and 1982.

Mr. Buchanan-Smith

The latest figure available, at 31 March 1983, was 1,588. At the same date in 1981 and 1982 the figures were 1,695 and 1,670 respectively.

Mr. Hoyle

Is the Minister aware that meters are not being read, that slot meters are not being emptied and that this is causing great indignation, particularly with regard to estimated accounts? Is the Minister further aware that many people with slot meters are afraid to go out in case the meters are broken into and they are made responsible for the loss? Will he make representations to the chairman of British Gas to employ more meter readers at a time of high unemployment and thereby provide a better service?

Mr. Buchanan-Smith

I am aware of the problem, although I think that perhaps it applies more in certain areas than in others. I shall draw this matter to the attention of the chairman of British Gas and see what action he thinks appropriate. I know that British Gas is concerned about this matter and I am grateful to the hon. Gentleman for drawing it to the attention of the House.

Sir Michael Shaw

What discussions have taken place among interested industries to see whether joint readings can be made, so saving labour?

Mr. Buchanan-Smith

Various discussions have taken place and various studies have identified certain economies that could be made. However, there are considerable practical difficulties, and it would also take a considerable time to bring such a scheme into operation. Therefore it would be misleading to say that there is a quick answer along these lines, although I hope that all the various public utilities concerned will continue to consider this matter with a view to bringing it into effect.

Mr. Cartwright

Is the Minister aware of the particular concern among pensioners in the SEGAS area about the long delays—more than six months in some instances—in emptying their prepayment meters. Is he aware that this is resulting in the build-up of substantial sums which are becoming the target for break-ins and burglary? Will he make a particular effort with regard to the SEGAS area when he approaches British Gas on this problem?

Mr. Buchanan-Smith

I know that British Gas and the area concerned are worried about this problem. I shall draw to the attention of the chairman of British Gas what the hon. Gentleman has said.

Dr. Mawhinney

Will my right hon. Friend accept that most hon. Members feel that there is no reason why gas meter readers should not read electricity meters at the same time? What are the significant practical difficulties that make this obvious solution so difficult to achieve?

Mr. Buchanan-Smith

What was raised earlier was the issue of common readings — probably a reference back to the telephone system and central computer control. That, in simple physical terms—installation and so on—raises short-term practical problems.

Mr. Rowlands

As hon. Members on both sides of the House have dealt with the problems arising from meter reading, will the hon. Gentleman take the matter seriously and act urgently on it? Is he aware that we are reflecting a growing problem?

Mr. Buchanan-Smith

Yes, Sir.

Mr. Greenway

How much of the standing charge is accounted for by meter reading? Am I right in suggesting that it is substantial?

Mr. Buchanan-Smith

Meter reading is obviously a factor, particularly in relation to British Gas, which is the subject of the question. Various ways have been identified in reports on the standing charge to achieve greater economies. I shall do what I can to press British Gas to implement any savings that can be made.

Mr. Dubs

Is the Minister aware that the problems that have been raised about difficulties in the gas industry apply also in the electricity industry? Will he comment on the case of a constituent of mine who has not had her electricity meter emptied for eight months, the result being that the meter is full and she is effectively cut off from supplies? That appears to be the policy, at least of the LEB, which is not emptying meters on certain council estates.

Mr. Buchanan-Smith

If the hon. Gentleman will give me details of that case I shall be happy to take it up with the chairman of the area board.