HC Deb 28 June 1972 vol 839 cc1431-2
30. Mr. Greville Janner

asked the Minister of Posts and Telecommunications whether he will now give a general direction to the Post Office to ensure that callers who lose coins due to defects in Post Office call boxes be permitted to make calls up to the value of such coins on giving their names and addresses.

Sir J. Eden

No, Sir. Telephone operating procedures are the concern of the Post Office.

Mr. Janner

Is the Minister aware of the scandalously high proportion of wrong numbers got from call boxes through no fault of the callers, and does he not feel that members of the public should not be reduced to waiting for stamps in repayment to be sent to them? They want the calls they dial in the first place, and if they do not get them they are not getting from the Post Office the service for which they have paid.

Sir J. Eden

These are interesting points which, if he has not already done so, the hon. and learned Member may care to refer to the Post Office Users National Council.