§ 4. Mr. Costain
asked the Postmaster-General whether he will ensure that a reduction in rental is allowed to telephone subscribers whose telephones remain out of order because of the inability of the Post Office Engineering Department to attend to them.
§ Mr. Joseph Slater
The question does not normally arise. Eighty per cent. of faults affecting service are cleared the same day as reported, if this is a working day, and 95 per cent. the next working day. Telephone managers have discretion to allow rental rebates for long interruptions.
§ Mr. Costain
Does the Postmaster-General appreciate that this Question was put down only when these matters had arisen and that if private enterprise charged for a service that it was not able to give it would be criminal? Surely the Post Office must take some responsibility?
§ Mr. Slater
Customers are not entitled to reductions, but sympathetic consideration is given to any claim that is made.
§ Mr. Barnett
On the question of rebates, will my hon. Friend consider the case of subscribers who have an incorrect telephone number inserted in a directory and which remains there for some time—which is not only an inconvenience but frequently causes a loss of business? Will he consider compensation in that direction?