HC Deb 22 March 1965 vol 709 cc19-20
27. Mr. Leadbitter

asked the Minister of Pensions and National Insurance if she will examine the staffing and accommodation position in the National Assistance Board offices in West Hartlepool in order that mothers with children in partilar may not have to wait too long for attention and to achieve strict confidence and privacy during interviews.

Miss Herbison

The National Assistance Board informs me that the staffing of its two offices in West Hartlepool is adequate to deal with the work arising there. The nature of the office premises does unfortunately create difficulties, but every effort is made to deal speedily with the public who call there and to provide privacy so far as is possible. As the hon. Member already knows, the Ministry of Public Building and Works is planning to erect a new building to house both offices.

Mr. Leadbitter

Is my right hon. Friend aware that, as far as my information is concerned, her Answer falls a little short of the general experience in one particular office? Is she aware that mothers with young children are having to wait a considerable time and that neither the nature of the office nor its staffing leads to pleasant relationships between the staff and applicants? Would my right hon. Friend look at this matter again in order that these irritants can be removed?

Miss Herbison

Certainly. The information which I have from the Board makes it clear, as I said in my Answer, that the nature of the premises creates difficulties. We accept that, and that is why a new building is to be erected. I have also been informed by the Board that whenever a mother with young children calls every effort is made to deal with her as speedily as possible. I am certain that the Board will continue to do that and that when new premises are available many of the difficulties will disappear.

Mr. Shinwell

Is my right hon. Friend aware that the lack of facilities at the West Hartlepool office, which covers part of my area, is more than made up by the generous and friendly attitude of the manager of that office and his staff?

Miss Herbison

I am sure that they will be very pleased to hear that tribute paid to them. I am certain that they try, in very difficult circumstances, to deal justly with people.