§ 23. Rear-Admiral Morgan Gilesasked the Postmaster-General how many complaints he has received during the last six months concerning the service provided by the General Post Office Philatelic Bureau.
§ Mr. BennWe received some 3,750 written complaints about the Philatelic Bureau's services in the period June-November. In the same period the Bureau dealt with over 80,000 orders.
§ Rear-Admiral Morgan GilesDoes the Postmaster-General realise that three of these complaints came from one of my constituents, who then received a very handsome apology from the Postmaster-General and who by the very next post received six times the order he had placed?
§ Mr. BennMy predecessor set up the Philatelic Bureau, which was a very wise step. We have learned in the Post Office that nothing fails like success, because the success of the stamps programme has led to great pressure. Philatelists are extremely meticulous, and I am not satisfied that all is going well. I am giving further consideration to the problem.