HC Deb 11 March 1959 vol 601 cc1245-6
19. Sir W. Anstruther-Gray

asked the Postmaster-General how many cases have been reported to him of omissions or inaccuracies in the new issue of the Edinburgh telephone directory; and what steps he is taking to recompense subscribers who suffer financial loss in consequence of these errors on the part of the Post Office.

Mr. Marples

Of the 60,000 amendments which were made to this directory, 68 major errors and 30 minor ones have been reported. I am very sorry that these mistakes have been made and the inconvenience they have caused.

As soon as the mistakes were brought to notice we did all we could to reduce the inconvenience, and I am now arranging for a directory supplement to be issued. I could not justify the payment of financial compensation.

Sir W. Anstruther-Gray

While thanking my right hon. Friend for his helpful reply, may I ask him to take steps to avoid a repetition of these unfortunate mistakes in the future, because they cause serious financial hardship to those affected?

Mr. Marples

We shall certainly take all possible steps to do so, and I have myself asked for a report.

Mr. Ross

May we be told the cost to the Post Office?

Mr. Marples

Six hundred pounds.

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