§ 35. Mr. Dayasked the Postmaster-General whether, in view of the wrong connections arising in the-working of some of the new automatic telephone installations, he will state how the public are safeguarded against being debited with calls that produce wrong numbers when connected; and in what manner the public are notified that credit may be allowed for the same
§ Major TryonDuring the visits paid to subscribers just before the introduction of automatic exchange working, the visiting officers explain that credit may be obtained for wrong numbers by reporting all such wrong numbers to the exchange operator. Similarly in the preface to the telephone directory under tilt heading "How to avoid the risk of overcharges" subscribers are advised to the same effect.
§ Mr. DayWill the right hon. and gallant Gentleman consider having the information printed on the monthly accounts sent out to subscribers, so that they will know?
§ Major TryonIf people would read the telephone directory, they would see. We do explain to each individual subscriber the new position when he goes on to the automatic system.
§ Mr. DayWill the right hon. and gallant Gentleman inform me how the subscribers have it explained to them how they can have calls cancelled?
§ Mr. MacquistenIf it means that people have to ring up and say, "I have got a wrong number," will they not get "fed up" with it?