HC Deb 20 November 1919 vol 121 c1100
12. Captain LOSEBY

asked the Pensions Minister if he has been able to establish in regional areas the special inspection or inquiry department recommended by the Select Committee on Pensions, to which all cases unsettled within a fixed time should automatically go, and whose duty it would be to find the cause of delay and punish defaulters?

Sir L. WORTHINGTON - EVANS

Among the duties laid upon the regional directors is that of personally investigating causes of complaint and delay in their departments. They are further required to keep accurate statistical returns and progress reports and to furnish copies regularly to headquarters. By means of this statistical check, the regional directors can at once locate any defects in their machinery and take the necessary steps to provide remedies.