HC Deb 31 October 1911 vol 30 c703
Mr. SAMUEL ROBERTS

asked the Postmaster-General whether he is aware that a number of the parcels sent through the parcel post arrive in a broken and disordered condition; and whether he will make inquiry into the matter and take such steps as are necessary to ensure that more care be taken in the future?

Mr. HERBERT SAMUEL

I am aware that a certain number of parcels are damaged during transmission by post, but in most cases the damage is due to inadequate packing and not to careless handling. Despite the advice given to the public by the Post Office Guide as to the need for proper protection, many parcels, obviously of a fragile nature, are so insecurely packed that they cannot reasonably be expected to travel without injury. The staff are enjoined to exercise every care in dealing with parcels during their transmission.