§ Jon TrickettTo ask the Secretary of State for Work and Pensions what the target response times are for the Child Support Agency telephone helpline; and what the most recent performance delivery against these targets is. [162170]
§ Mr. PondThe administration of the Child Support Agency is a matter for the Chief Executive, Mr. Doug Smith. He will write to my hon. Friend with the information requested.
Letter from Mike Isaac to Mr. Jon Trickett, dated 30 March 2004:
In reply to your recent Parliamentary question about the Child Support Agency the Secretary of State promised a substantive reply from the Chief Executive. As he is currently on leave I am replying on his behalf.You asked the Secretary of State for Work and Pensions, what the targets response times are for the Child Support Agency telephone helpline; and what the most recent performance delivery against these targets is.The Agency aims to answer 85% of calls received within 60 seconds. In February 2004 it answered 86.9% of calls within that timeframe.