§ Rob MarrisTo ask the Chancellor of the Exchequer what proportion of complaints to(a) the Inland Revenue, (b) HM Customs and Excise and (c) district valuers' offices receive a substantive response within 30 working days. [146853]
§ Dawn PrimaroloThe Inland Revenue, Customs and Excise and the Valuation Office do not capture information about substantive responses within 30 working days.
In the nine months ended 31 December 2003, the Inland Revenue provided a substantive response to 76 per cent. of complaints within 15 working days. In the same period, the Valuation Office provided a response to 74 per cent. of complaints within 20 working days. For the six months ended 30 September 2003, Customs and Excise provided a substantive response to 84 per cent. of complaints within 10 working days.