HC Deb 15 December 2003 vol 415 cc697-8W
Mr. Andrew Turner:

To ask the Secretary of State for Work and Pensions what monitoring takes place of the standard of response to telephone calls to his Department by claimants seeking to open Post Office Card Accounts. [142428]

Mr. Pond

[holding answer 8 December 2003]: The standard of responses to telephone calls received by the Customer Conversion Centre (CCC) is subject to

Mr. Webb:

To ask the Secretary of State for Work and Pensions if he will estimate the additional cost of halving the assumed rate of income currently used to assess pension credit applications. [143088]

Malcolm Wicks:

The additional cost of halving the assumed rate of income currently used to assess pension credit applications is estimated to be £220 million.

Notes:

Figure is rounded to the nearest £10 million.

Estimates relate to the year 2004–05.