§ Barbara FollettTo ask the Chancellor of the Exchequer what targets for the Valuation Office Agency will be set for the year 2002–03. [46857]
§ Dawn PrimaroloI have set the following key performance indicators for the Valuation Office Agency:
Valuation Accuracy
Contain reductions in 2,000 local Rating Lists to less than 7.5 per cent. in respect of compiled list appeals settled in 2002–03, and to a maximum of 4.7 per cent. of the total compiled list rateable value over the entire life of the 2000 Rating Lists.
854WProgramming
Make draft programmes available by the 30 July each year, publish final programmes by 1 October each year; and to adhere to the start date in 95 per cent. of cases.
Other major tasks
As a step on the path to more public acceptance of valuations in Revaluation 2005, implement by April 2003 the recommendations coming out of the evaluation of the local ratepayer panels pilots.
Customer satisfaction
Improve customer satisfaction, as indicated by annual customer surveys, year on year. In 2002–03, the target will be 85 per cent. satisfaction.
Value for money
Improve value for money by achieving annual productivity gains of at least 2.5 per cent. per year.
Land Services
Bring in fee income to cover its share of VOA costs and to increase income by 10 per cent. year on year. For 2002–03 the income target will be £14.8 million.
People satisfaction
Improve annual satisfaction ratings given by staff for working with VOA. In 2002–03 we will undertake a survey which will act as the baseline against which future performance will be assessed.
Financial "break even"
Recover full resource costs, including a return on capital of 6 per cent., from fees and charges.
Further details are contained in the Valuation Office Agency's Forward Plan, copies of which will be placed in the Library of the House on publication.