§ Mr. BoswellTo ask the Chancellor of the Exchequer what action is being taken to reduce delays in repayments by National Savings and Investments. [45813]
§ Ruth KellyNational Savings and Investments have experienced a higher volume of work across the board, which has caused Savings Certificates repayments to be slightly outside the timescale they aim to achieve. No other products are affected. They are taking this very seriously and have allocated additional staff to processing these payments to bring the back within normal timescales.