HC Deb 24 July 2002 vol 389 cc1115-6W
Mr. Gareth Thomas

To ask the Secretary of State for Defence what key targets have been set for the Chief Executive of the Warship Support Agency for financial year 2002–03. [73463]

Dr. Moonie

Key Targets have been set for the Chief Executive of the War Support Agency for financial year 2002–03. The targets build on progress already made and are as follows:

Key Target 1: Timeliness

Upkeep period timeliness—target: Less than 7 per cent.

Key Target 2: Quantity

Available Vessel Days—target: More than 95 per cent.

Key Target 3: Timeliness

Timely completion of high priority upgrade programme—target: 95 per cent.

Key Target 4: Quantity

Provision of the appropriate standard of single living accommodation to Naval Personnel—target: 25 per cent.

Key Target 5: Quality

Operational support services—meeting the customers need ISO Quality Control Comment Form—targets:

  • Group 1: 0 failures
  • Group 2: Less than 1 per cent. failure
  • Group 3: Less than 5 per cent. failure

Survey target:

  • Greater than or equal to 95 per cent. to standard by survey
  • Greater than or equal to 45 per cent. of customers more than satisfied

Key Target 6: Quantity

Availability of material/manpower to Support the Naval Force General Plan—target: green assessment against all elements.

Key Target 7: Cost/Efficiency

To make the necessary Agency contribution to the DLO Strategic Goal of reducing output costs by 20 per cent. by 2005 while ensuring that we continue to deliver and indeed where appropriate improve the quality of our outputs.