§ Mr. HancockTo ask the Secretary of State for Defence what percentage of emergency repairs have been done within 24 hours of notification; what percentage of urgent repairs have been completed within five working days of notification; what percentage of routine repairs have been completed within two months of notification in each of the last five years; and if he will make a statement. [71818]
1108W
§ Dr. MoonieThe Defence Housing Executive became an Agency of the Ministry of Defence in 1999. Prior to this date the information requested was not collected in a comparable way. The information requested is as follows:
—Per cent. Target Outturn To complete emergency repairs within 24 hours of notification: 1999–2000 95 95 2000–01 95 94 2001–02 95 93 To complete urgent repairs within five days of notification: 1999–2000 90 90 2000–01 90 86 2001–02 90 87 To complete routine repairs within two months of notificaton: 1999–2000 90 90 2000–01 90 96 2001–02 95 99 The 2001–02 figures are provisional. Routine repairs within the required time scale have consistently achieved or exceeded the targets. The achievement on urgent repairs continues to fall slightly short of the target but still represents a year on year improvement. There has also been a slight shortfall against target emergency repairs for the past two years. The Defence Housing Executive (DHE) is addressing areas of under-performance and will take remedial action to improve their service to service families. The DHE is also developing a more sophisticated system of measuring its performance on repairs which will take into account quality and customer satisfaction.