HC Deb 24 July 2002 vol 389 cc1119-20W
Mr. Reed

To ask the Secretary of State for Defence what key targets have been set for the British Forces Post Office Agency for the financial year 2002–03. [73456]

Jim Knight

To ask the Secretary of State for Defence what key targets have been set for the British Forces Post Office Agency for the financial year 2002–03. [73465]

Dr. Moonie

The chief executive of the British Forces Post Office Agency has been set the following key targets for 2002–

Key Target I

To meet 95 per cent. of customers' requirements as negotiated and agreed in customer supplier agreements.

Key Target 2

To achieve an overall 4 per cent. increase in efficiency.

Key Target 3

To reduce the net level of Customer Care Unit (CCU) compensation paid that is directly attributable to BFPO by 3 per cent. on the 2001–02 financial year.