HC Deb 03 May 2001 vol 367 c784W
Mr. Reed

To ask the Minister for the Cabinet Office what performance targets she has set the Central Office of Information for 2001‒02. [160486]

Mr. Ian McCartney

I have set the Central Office of Information the following targets for the year.

Financial 1. To achieve break even on an accruals basis.

Efficiency To achieve a unit cost reduction of 2 per cent.

Quality of Service 3. To obtain the following results form customer satisfaction feedback:

  1. (a) an overall customer satisfaction score of at least 8.25 (out of 10);
  2. (b) at least 96 per cent, of returns to score six or more;
  3. (c) a 3 per cent. increase in the response rate on the result for 2000–01.