§ Mrs. Betty WilliamsTo ask the Secretary of State for Social Security what assessment he has made of the time it takes citizens to make contact with an operator regarding the Minimum Income Guarantee when telephoning 0800 028 1111 from Wales. [158836]
595W
§ Mr. RookerThere is no difference in the level of service offered by operators of the Minimum Income Guarantee Teleclaim service when answering telephone calls from customers in Wales. On average, operators are taking around a minute and a half to answer calls and the duration of an incoming call is four minutes or 20 minutes where a customer opts to be taken through the electronic claim form process.