HC Deb 24 January 2000 vol 343 c117W
Mr. Matthew Taylor

To ask the Chancellor of the Exchequer what measures his Department has developed of efficiency improvements in delivering the Treasury's outputs over the three year Comprehensive Spending Review period. [105815]

Mr. Andrew Smith

The Treasury monitors those outputs which can be measured, such as replies to Parliamentary questions, letters or other communications with the public, payment performance, and so on.

However the Treasury's primary output is policy advice. Such outputs are difficult to measure. Here, the Treasury has adopted a benchmarking approach, applying the European Foundation for Quality Management's business excellence model.