§ Mr. LevittTo ask the Secretary of State for Education and Employment if the confidential telephone hotline established for employees under the New Deal will be accessible to deaf and hard of hearing people through the provision of a textphone service and the training of hotline staff in the use of the Typetalk telephone relay service. [41350]
§ Mr. Andrew SmithThe New Deal Hotline which has been established as a point of contact for participants, employers, partners or providers who have a compliment or concern about New Deal, is available to deaf and hard of hearing people through the Textline number—0113 285 8654.
The Hotline is resourced by a minimum of two operators in each Employment Service region. These operators have been trained in the use of the Typetalk telephone relay service.