§ Mr. EffordTo ask the Secretary of State for the Environment, Transport and the Regions if he will make a statement on the report from the Southern Region Rail Users consultative committee on complaints for the year ending March 1998; and what action he intends to take to ensure services are improved. [40907]
§ Ms Glenda JacksonThe latest complaint figures from the Southern England Committee point to increasing passenger dissatisfaction with train operators' performance. It is clear that passengers are still not getting the best deal from the privatised railway. Our forthcoming White Paper on integrated transport will explain how we intend to improve the performance and accountability of the railway system.