§ Mr. ConnartyTo ask the Secretary of State for Northern Ireland what targets have been set for the Driver and Vehicle Testing Agency during 1998–99. [37069]
§ Mr. Paul MurphyFor 1998–99, the following performance targets have been set:
Target Vehicle test appointments average waiting time 21 days Driving test appointments average waiting time 31 days Productivity (vehicle testing) 18.5 units per man per day Productivity (driver testing) 7.98 units per man per day Faulty inspections Not to exceed 0.01% of tests conducted Level of complaints about booking arrangements Less than 0.15% of applications received Level of complaints about the conduct of tests Less than 0.15% of applications received Level of customer satisfaction with booking arrangements At least 85% plus or minus 2% within the range of sampling error Level of customer satisfaction with test procedures At least 92% plus or minus 2% within the range of sampling error Level of compliance with Theory Test Service Standards 92%