HL Deb 30 July 1998 vol 592 cc249-52WA
Lord Marlesford

asked the Chairman of Committees:

Whether he will list the occasions during 1998 when the Parliamentary Data and Video Network has been inaccessible to users, indicating the date, length of time and cause of the interruption to the service on each occasion. [HL2995]

The Chairman of Committees (Lord Boston of Faversham)

The requested information is listed below. Occasions during weekends when the service was interrupted for maintenance which was notified in advance are not included.

Date Service Interrupted Duration Comments
20.7.98 Malfunction with Fibre Distributed Data Interface (FDDI) bridge router in Palace 50 mins
9.7.98 Supervisor card at Norman Shaw South 30 mins
17.6.98 Citrix server L0l 50 mins No effect on users. Down for maintenance.
17. 6.98 Citrix server L02 50 mins No effect on users. Server overloaded.
5.6.98 Router problems affecting whole PDVN 1 hr 15
4.6.98 Router problems affecting whole PDVN 50 mins
3.6.98 Router problems 2 hrs 30 Buildings affected—Canon Row, Norman Shaw, Deans Yard.
2.6.98 Router problems 3 hrs 15
1.6.98 Server PDVN600 45 mins Affected users in Norman Shaw.
26.5.98 Servers PDVN027, PDVN500 and FINANCE 01 3 hrs Due to flooding.
15.5.98 Norman Shaw Dragon Switch 30 mins Affected users in Norman Shaw buildings and remote users dialling in via PDVN603 and PDVN024.
14.5.98 Problems logging on to Secondary Distribution Point (SDP)20 15 mins Affected HoL— particularly 1st floor, west front and principal floor.
11.5.98 Dragon Switch at Norman Shaw 40 mins Affected users in Norman Shaw buildings and remote users dialling in via PDVN603 and PDVN024.
7.5.98 Citrix servers 25 mins Affected all Citrix users. Down for maintenance.
5.5.98 Secondary Distribution Point 5 Supervisor Card 3 hrs Affected users in POW (mainly Upper Committee Corridor south).
27.4.98 Dragon Switch at Norman Shaw 30 mins Affected users in Norman Shaw buildings and remote users dialling in via PDVN603 and PDVN024.
27.4.98 Citrix server 6 hrs 30 Affected all Citrix users.
22.4.98 Citrix server 1 hr 45 Affected all Citrix users.
14.4.98 Router at Norman Shaw South 1 hr 30 Affected users in Norman Shaw buildings.
8.4.98 Citrix server 1 hr 15 Affected all Citrix users.
2.4.98 Citrix server 2 hr 15 Affected all Citrix users.
23.3.98 Power cut at Canon Row 6 hrs Affected all users at Cannon Row.

Date Service Interrupted Duration Comments
19.3.98 Server DNP01 due to power cut at 7 Millbank 1 hr Affected users at Millbank and transfer of mail between Groupwise and Library email system.
3.3.98 Server PDVN202 50 mins
27.2.98 Server PDVN025 1 hr Affected all users who log on via PDVN025.
25.2.98 Citrix server 35 mins Affected all Citrix users.

Email & Internet Outages (January 1998 to date)
Date Service Interrupted Duration Comments
14.5.98 Netscape unavailable via Citrix 30 mins Affected remote users only
14.4.98 Netscape unavailable via Citrix 15 mins Affected remote users only
8.4.98 PDVN022 groupwise post office down 20 mins Affected users whose post office is PDVN022
31.3.98 External web pages not available 30 mins
15.1.98 External email 5 hrs 10