Defence Postal and Courier Services Agency

HC Deb 08 April 1998 vol 310 c275W

Charlotte Atkins

To ask the Secretary of State for Defence what are the key targets set for the Chief Executive of the Defence Postal and Courier Services Agency for the financial year 1998–99. [38776]

Dr. Reid

The Chief Executive of the Defence Postal and Courier Services Agency has been set the following key targets for the Financial Year 1998–99:

Key Target 1:

To achieve a 2 per cent. improvement in the range of postal and courier services provided.

Key Target 2:

To achieve independent assessment of DPCSA using the British Quality Foundation (BQF) Business Excellence Model (BEM) by 31 March 1999, to enable subsequent measurement of business improvements.

Key Target 3:

To exceed an average 95.85 per cent. satisfaction of Customers' postal and courier requirements.

Key Target 4:

To exceed an average 2 per cent. improvement in unit costs per output.