Central Computer and Telecommunications Agency

HC Deb 30 July 1997 vol 299 c315W

Dr. Whitehead

To ask the Chancellor of the Duchy of Lancaster what performance targets he has set for the Central Computer and Telecommunications Agency for 1997–98. [12166]

Mr. Kilfoyle

I have set the following key performance targets for the Central Computer and Telecommunications Agency for 1997–98:

• to break even on an accruals basis;
• to deliver CCTA services within voted provisions;
• to establish a baseline for operation within the CCTA customer charter;
• to secure savings which will result in a 5 per cent. reduction in the cost of supporting services in 1998–99;
• to achieve 85 per cent. of customers assessing satisfaction with CCTA services at levels one and two of a five-point scale.