§ Mr. ColemanTo ask the Secretary of State for the Environment, Transport and the Regions what performance targets he has set the Queen Elizabeth II Conference Centre executive agency for 1997–98. [11698]
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Network enhancement projects 1997–98 Scheme Estimated cost (£ million) Start Completion North M5 Jct 16 (A38) Imp 0.150 January 1998 March 1998 M11 Jct 4 Sign Gantries 0.065 December 1997 February 1998 M25 Jct 24–25 Nearside Safety Fencing 0.071 August 1997 September 1997 M25 Jct 24–25 Nearside Safety Fencing 0.071 August 1997 September 1997 M25/M23 Southbound Merge 0.095 Autumn 1997 Spring 1998 M27 Moorlands/Moorgreen Drainage 0.053 Autumn 1997 Spring 1998
§ Mr. RaynsfordThe agency's principal targets for 1997–98 are to achieve total revenue of £7.12 million and to achieve a minimum contribution to the Exchequer of £555,000.
The agency's other main targets are:
To achieve at least six out of the following seven targets:
- (a) to increase the proportion fo events with more than 200 delegates to 30 per cent.
- (b) to increase the proportion of target room hire revenue achieved six months in advance to 55 per cent.
- (c) an overall score for quality of service in client questionnaires of at least 77 per cent.
- (d) 98 per cent. of clients completing the client questionnaire to report that they would use the centre again;
- (e) the number of complaints to be received to be less than four per hundred events;
- (f) an average response time in dealing with complaints of less than eight working days;
- (g) an overall score for quality of service provided by the catering staff of at least 80 per cent.