HC Deb 29 July 1997 vol 299 cc201-2W
Mr. Coleman

To ask the Secretary of State for the Environment, Transport and the Regions what performance targets he has set the Queen Elizabeth II Conference Centre executive agency for 1997–98. [11698]

Network enhancement projects 1997–98
Scheme Estimated cost (£ million) Start Completion
North
M5 Jct 16 (A38) Imp 0.150 January 1998 March 1998
M11 Jct 4 Sign Gantries 0.065 December 1997 February 1998
M25 Jct 24–25 Nearside Safety Fencing 0.071 August 1997 September 1997
M25 Jct 24–25 Nearside Safety Fencing 0.071 August 1997 September 1997
M25/M23 Southbound Merge 0.095 Autumn 1997 Spring 1998
M27 Moorlands/Moorgreen Drainage 0.053 Autumn 1997 Spring 1998

Mr. Raynsford

The agency's principal targets for 1997–98 are to achieve total revenue of £7.12 million and to achieve a minimum contribution to the Exchequer of £555,000.

The agency's other main targets are: To achieve at least six out of the following seven targets:

  1. (a) to increase the proportion fo events with more than 200 delegates to 30 per cent.
  2. (b) to increase the proportion of target room hire revenue achieved six months in advance to 55 per cent.
  3. (c) an overall score for quality of service in client questionnaires of at least 77 per cent.
  4. (d) 98 per cent. of clients completing the client questionnaire to report that they would use the centre again;
  5. (e) the number of complaints to be received to be less than four per hundred events;
  6. (f) an average response time in dealing with complaints of less than eight working days;
  7. (g) an overall score for quality of service provided by the catering staff of at least 80 per cent.

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