§ Ms HodgeTo ask the Secretary of State for Education what policy and procedures exists for dealing with complaints against her Department by members of the public; when the policy was last updated; what time limit and target for dealing with such complaints her Department has; and what follow-up procedure exists where complainants are not satisfied with her Department's response to a complaint. [26224]
§ Mr. BoswellAny complaint about the conduct of a member of the Department would be dealt with under the Department's agreed disciplinary procedures. These are set out in its terms and conditions handbook, which was 693W revised in 1994 and made available to all staff. If a complainant remains dissatisfied with the handling of a complaint, it is open to them to take further action through the Parliamentary Commissioner for Administration.