§ Mr. KirkwoodTo ask the Chancellor of the Duchy of Lancaster if he will list each public opinion survey commissioned by(a) his Department and (b) his agencies since 1 October 1992, showing for each, the subject, objectives, total cost, the period in which it was conducted and the organisation from which it was commissioned.
Mr. Robert G. HughesIn the Departments and agencies for which my right hon. Friend is responsible, and other areas which fall to the Cabinet Office vote, the information is as follows: 613W
Office of public service and science Survey Objectives Time From Citizen's Charter Customer Survey (a) find out levels of awareness of Charter initiative, individual charters and what they stand for. (b) form a base-line of public opinion about various public services, against which progress in achieving improvements in quality can be measured. (c) establish how people would like service delivery to improve, both generally and by the implementation of good charter practice. (d) gain information which will help Citizen's Charter Unit determine priorities for action. March-April 1993 ICM Research Attitudes of University Finalists (additional questions commissioned to form part of survey) To enable the Office of the Civil Service Commissioners to market effectively opportunities in the Civil Service February-March 1994 MORI Citizen's Charter Complaints Task Force Survey on the views of users of public service on how public services handle complaints (a)identify the views of public service users on how public services handle complaints (b)to inform the Citizen's Charter Complaints Task Force's review of public service complaints systems, and in particular its final report to Ministers in 1995. June-November 1994 MORI United Kingdom Technology Foresight Programme: Delphi Questionnaire To elicit expert opinion on a range of potential market and technology developments in the next 10–20 years. September-December 1994 A joint consortium of: The Programme for Policy Research in Engineering, Science and Technology (University of Manchester); Business and Market Research plc; and Segal, Quince, Wickstead Ltd Department of the Environment Researching Building Regulations January-March 1994 Redwood Associates Parliamentary Publications To gauge the British public's awareness of, and interest in, Parliamentary Proceedings and publications May 1994 MORI Department of Trade and Industry QA Register Primarily a customer satisfaction survey but addressing a number of side issues such as the need for sub-sets of information and scope for a European directory in paper or CD-ROM format August-November 1994 BMRB International Department of Health To establish likely need for a CD-ROM of Department of Health Publications September-November 1994 McCulloch Associates OFSTED Publications Primarily a customer satisfaction survey but addressing a number of side issues such as alternative ways of providing the information (CD-ROM) and extending the OFSTED portfolio October 1994-January 1995 BRMB International The costs of the individual surveys are subject to commercial confidentiality.