§ Mr. BurnsTo ask the Chancellor of the Exchequer what key targets have been set for the office of Her Majestys Paymaster General in 1994–95.
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§ Sir John CopeI have set demanding targets for the office of HM Paymaster General in 1994–95, but some details are commercially sensitive, The main features are:
Recovering Full Costs
1. recover through charges the full cost of running the Agency.Reduction in Unit Costs
2. achieve at least a 3 per cent. reduction in real terms in the unit cost of paying a pension.3. achieve a 3 per cent. improvement in the average unit cost index for banking transactions1.MEETING CUSTOMER REQUIREMENTS
Pensions
4. meet various targets for responding to correspondence and processing instructions in accordance with Service Level Agreements with individual customers.5. meet quality targets in accordance with Service Level Agreements with individual customers.Banking
6. meet transaction timetables in accordance with Service Level Agreements with individual customers.7. meet quality targets for processing transactions in accordance with Service Level Agreements with individual customers.Apex
8. meet the agreed timetable for sending financial information to the Treasury 95 per cent. of the time, and never exceed the timetable by more than 1 day.1Banking transactions will be weighted as appropriate.
ESA Eligible Area (ha) Percentage of eligible area under agreement or applied for as at 30 April 1994 Average payment per agreement £ Stage I Broads1 24,000 63 3,430 Pennine Dales 39,100 68 3,990 Somerset levels and moors 25,900 51 2,240 South Downs1 51,700 21 6,830 West Penwith 6,900 89 2,290 Stage II Breckland1 51,600 9 5,630 Clun1 18,900 72 3,500 North Peak 50,500 86 15,940 Suffolk River Valleys1 32,600 27 2,900 Test Valley1 3,300 30 3,050 Stage III Avon Valley1 3,800 19 1,960 Exmoor 67,700 55 2,300 Lake District 219,300 50 4,040 North Kent Marshes1 11,600 36 10,460 South Wessex Downs1 38,300 48 3,840 South West Peak 27,000 54 2,030 Stage IV2 Blackdown Hills 32,200 0.10 330 Cotswold Hills1 66,100 4 3,280 Dartmoor 89,000 0.02 610 Essex Coast1 23,000 1 3,560 Shropshire Hills 34,900 10 1,600 Upper Thames Tributaries1 18,000 2 5,070 1 The figures for eligible area in these ESAs contain arable land which is eligible to enter the scheme if reverted to grass. It is not expected that a high proportion of such land will enter the scheme. 2 The figures for uptake in these ESAs cover only the first six weeks of the initial application period.