§ Mr. BayleyTo ask the Secretary of State for Employment when his Department last carried out its most recent annual national customer survey; and how many local customer surveys were carried out in 1992–93.
§ Mr. Michael ForsythWe have not carried out a national customer satisfaction survey for the Department as a whole.
However, individual services within the Department carry out annual surveys to get their customers' views about the services they provide. They include the following:
- Employment Service
- Redundancy payments service
- Health and Safety Executive
- Skills and enterprise network
- Statistical services division
In addition, the Employment Service will be carrying out local customer surveys in all ES jobcentres in the spring.