HC Deb 09 February 1994 vol 237 cc288-9W
Mr. Bayley

To ask the Secretary of State for Employment when his Department published national citizens charter targets.

Mr. Michael Forsyth

We have not published any national citizens charter targets for the Department as a whole. However, individual services across the Employment Department group which deal directly with the public have set and published their standards and targets in charters or charter statements of service standards. They include:

  • Employment Service's job seeker's charter—published December 1991 and currently being revised.
  • Redundancy payments service charter—second edition published January 1993.
  • Advisory, Conciliatory and Arbitration Service commitment—published May 1992.
  • The Health and Safety Executive's booklets "HSE and You" and "HSE—Working for Employers"—published January 1994.