LAND REGISTRY AND PUBLIC RECORD OFFICE: PERFORMANCE TARGETS (Hansard, 29 April 1994)

§ The Lord Chancellor

The following tables set out the key performance targets that I have set for Her Majesty's Land Registry and for the Public Record Office.

Indicator	Target
	To increase the reader service costs per reader visit (Census microfilms) by no more than 2 per cent.
	To decrease the reader service costs per reader visit (other records) by 2 per cent.
Backlog of records awaiting review:	To identify and quantify the backlog in two departments.
	To reduce the known backlog of records over 30 years old which have not been processed, by 1,500 feet (current known backlog 5,500 feet).
Storage of records:	81 per cent, of records to be stored to an acceptable standard (standard as recommended in BS5454).
2. Quality of service Reader satisfaction:	87 per cent, of reader satisfaction survey forms returned to have an overall assessment of "good", or better.
Response times for answering correspondence:	To send replies to letters requiring a response by stock letter within one week.
	To send replies to other letters to Reader Services and Reprographic, Publishing and Publicity Departments (including those requiring estimates for copies) within three weeks.
Document production times:	To make documents (excluding documents produced on microform, or stored at Hayes, or requiring special handling) available to readers within the following maximum times:
	Kew: 35 minutes
	Chancery Lane: 40 minutes

Note:

Fuller details of the officer's performance targets are given in its Business Plan, which is available from the Public Record Office.

60WA