HC Deb 26 April 1994 vol 242 c119W
Mr. David Martin

To ask the Secretary of State for Education what key performance targets he has set for the Teachers' Pension Agency in 1994–95.

Mr. Forth

For 1994–95, the key performance targets for the Teachers' Pension Agency are:

  1. a. to achieve an improvement in efficiency of 5 per cent. in the use of running costs resources within the Agency's control;
  2. b. to process 96 per cent. of the applications for retirement awards by the payable date, or if later, then within 30 days of receipt of the application;
  3. c. to meet agreed accuracy targets for pensions-related calculations;
  4. d. to provide a substantive answer to 95 per cent. of written enquiries within 15 working days of their receipt;
  5. e. to manage the programme agreed with the Agency's clients for the collection and processing of service and salary data relating to teachers and to seek timely submission of that data.