§ Mr. Llew SmithTo ask the Chancellor of the Duchy of Lancaster if he will make a statement on the application of the information provisions in the citizens charter to consultation with gipsy communities.
§ Mr. WaldegraveThe citizens charter calls on all public services regularly and systematically to seek customers' views about the quality of service provided and priorities for improvements. Consultation should involve all client groups, including, where appropriate, gipsy communities.