§ 43. Mr. SkinnerTo ask the Chancellor of the Duchy of Lancaster how many representations he has received since 9 April from members of the public about the citizens charter programme; and if he will make a statement.
519W
Mr. JacksonWe have since 9 April received nearly 1,500 letters from members of the public referring to the citizens charter. This is a clear indication of the charter's success in encouraging people to demand better, more responsive services.
Candidate Name Parent Department Staff1 Army Logistics (Including Army Base Repair Organisation)2 3 Defence 12,000 Chessington Computer Centre Cabinet Office 440 Child Support Agency4 Northern Ireland —4 Defence Central Services2 Defence 1,400 Defence Animal Centre2 Defence 220 Directorate Information Technology Bureau Services2 Defence 120 Driver and Vehicle Licensing Agency Northern Ireland 250 Equipment Test and Evaluation2 Defence 2,220 Fuel Suppliers Branch Environment 20 Her Majesty's Prison Service Home Office 37,900 Human Factors Research2 Defence 390 Meat Hygiene Service5 Agriculture —5 Ministry of Defence Police2 Defence 5,100 Naval Training2 Defence 5,200 National Health Service Superannuation Branch Health 630 Office of Population Censuses and Surveys6 Health 2,100 Paymaster General's Office Treasury 850 Pesticide Safety Directorate Agriculture 150 Property Division Treasury Solicitor 120 Property Holdings Portfolio Management Environment 460 Royal Air Force Training2 Defence 9,200 Royal Parks National Heritage 270 Scottish Office Superannuation Scottish Office 160 Scottish Prison Service Scottish Office 4,230 Social Security Child Support Agency7 Social Security —7 Transport and Security Services Division Environment 1,235 Valuation and Lands Office Northern Ireland 350 Youth Treatment Service Health 220 28 in number 1 April 1992 figures for Civil Servants and Armed Forces Personnel. Casuals are excluded. Part time staff are counted as half units. 2 May be launched as a Defence Support Agency. All figures subject to revision due to major reorganisation. Figures include 7,300 Armed Forces personnel. 3 Excludes 500 staff in Defence Postal and Courier Services Agency launched 1 July 1992. 4 Estimated to require 550 staff by April 1993. Of these 120 will come from the Northern Ireland Social Security Agency. 5 Estimated to require 1,800 staff, drawn from a variety of sources. 6 Independent Government Department. Responsible Minister: Secretary of State for Health. 7 DSS estimate the Agency at launch will comprise 4,500 staff, 1,500 of which will come from the Social Security Benefits Agency. Many other areas are under internal consideration for executive agency status.