§ 34. Mr. DickensTo ask the Chancellor of the Duchy of Lancaster if he will ensure that charter standards are regularly reviewed and improved if necessary.
§ Mr. WaldegraveYes. The citizens charter is a programme of continuous improvement. As targets are set, and met, we aim to improve on them over time. Charters will be reviewed and improved year-by-year. Our White Paper later this month will set out the future development of the charter programme.