§ Mr. MeacherTo ask the Secretary of State for Social Security if he will publish the results of quality assessment package surveys undertaken both within his Department and by Gallup on behalf of his Department.
§ Miss WiddecombeCopies of a summary of the results of the Department's 1989–90 internal survey of the quality of service in local offices were placed in the Library in September 1990. Copies of a summary of the results of the recently completed survey for 1990–91 will be published during the summer. Copies of the results of an independent survey of customer opinion carried out in 1990 for the Department by Research Surveys of Great Britain in 1990, will be placed in the Library shortly.