§ Mr. Simon HughesTo ask the Secretary of State for the Environment if he will make a statement about the operation of section 7 of the Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989 (S.I., 1989, No. 1159).
§ Mr. Heathcoat-AmoryUnder regulation 7 of the Customer Service Standards Regulations domestic customers may in some circumstances be eligible to claim payments or credits against water charges of £5 per day, if their water supplies have been interrupted or cut off and not restored within specified time limits. Such payments or credits are initially a matter for the water companies. Disputes as to eligibility may be referred by either party to the Director General of Water Services.