Complaints (Hansard, 3 April 1990)

HC Deb 03 April 1990 vol 170 c565W 565W

§ Mr. Gareth Wardell
To ask the Secretary of State for the Environment if he will publish in theOfficial Report for each of the last 10 years (a) the number of complaints made against his Department to the Parliamentary Commissioner for Administration, (b) the number of complaints upheld and (c) the action he took on (b).

§ Mr. Chris Patten
The number of complaints(a) made and (b) upheld for the last 10 years is as follows:

(a) (b)

Complaints made Complaints upheld

1989–90 ¹ ¹

1988–89 51 11

1987–88 64 1

1986–87 57 2

1985–86 47 1

1984–85 53 1

1983–84 44 4

1982–83 63 3

1981–82 57 4

1980–81 70 5

¹ Figures not yet available.

When the PCA upholds a complaint it is departmental practice to provide an appropriate remedy.

	(a)	(b)
	Complaints made	Complaints upheld
1989–90	¹	¹
1988–89	51	11
1987–88	64	1
1986–87	57	2
1985–86	47	1
1984–85	53	1
1983–84	44	4
1982–83	63	3
1981–82	57	4
1980–81	70	5
¹ Figures not yet available.